Hints / shipping costs

General

Minimum order value is EUR 15,00 (value of goods incl. VAT).
Of course you can order also via fax (+49-2651-498992), letter or by phone. For a simple way of ordering you can download our fax form here: Order forms.
We have all articles always on stock so we generally ship the day we get your order or payment if it is credited to our accounts before 14.00 (Monday to Thursday, Friday there is no shipping!). Excluded are special designs according to customer requirements.
Small quantities (up to 1000g shipping weight) are usually sent as letter or large letter. Because we only charge you with the real shipping costs, you can also buy small quantities at a fair pricing. Up to now we had not a single lost in over thousands of shipments even when shipping to foreign countries! In the improbable case of a lost shipment we will send you compensation, of course. If you wish an insured or express shipping - we can do this for you!
Goods with a value of more than 100€ (including German VAT) and goods for foreign countries are sent with tracking (registered letter/parcel).

Payment

Prepayment
You transfer the total amount (please note our reference number on the transfer) to our given account. As far as our experience goes online transfers arrive the next day, SEPA payments from the EU within three days.
PayPal
After confirmation log in to your PayPal account and transfer the total amount to the given e-mail address. Please note that we accept payments in Euro only.
On open account
Regular customers (with customer number) and public institutions can be delivered by payment on open account. Payment target is 14 days from invoice date without discount.

Delivery times and shipping costs

We ship with Deutsche Post AG and DHL. Therefore shipping costs and delivery times are divided in the following regions:

Germany
European Union (DHL zone 1)
Remaining Europe (DHL zone 2)
World 1 (DHL zone 3)
World 2 (DHL zone 4)

In the case that you wish another deliverer please inform us when ordering. We will inform you then as quickly as possible about additional shipping kosts. In this case please do not transfer any money before you get the final sum from us. Total shipping weights above 31,5kg cannot be shipped by DHL standard procedures. In this case we will contact you to find the best shipping conditions. Thank you very much!

Germany

Shipping costs are identical with the pure postal charges of Deutsche Post AG/DHL. Because we have to add the VAT, it is added to them. Following you will find the charges overview and estimated delivery times:

Shipping weight incl. package	Kind of shipping	Shipping costs incl. VAT (excl. VAT)	Delivery time
up to 500g	Letter/Large letter (depends on size of goods)	Letter: € 1,90 (€ 1,60) Large letter: € 3,27 (€ 2,75)	1-2 working days
up to 500g	Letter/Large letter registered (depends on size of goods)	Letter: € 5,06 (€ 4,25) Large letter: € 6,43 (€ 5,40)	1-2 working days
up to 1000g	Large letter	€ 3,27 (€ 2,75)	1-2 working days
up to 1000g	Large letter registered	€ 6,43 (€ 5,40)	1-2 working days
up to 2kg	Small parcel	€ 5,36 (€ 4,50)	1-2 working days
up to 5kg	Parcel	€ 8,91 (€ 7,49)	1-2 working days
up to 10kg	Parcel	€ 11,29 (€ 9,49)	1-2 working days
up to 31,5kg	Parcel	€ 19,62 (€ 16,49)	1-2 working days

European Union (DHL zone 1)

When destination is in the EU and you are using the Deutsche Post AG you will have to expect so following additional costs (pricing is including German VAT):

Shipping weight	Kind of shipping	Shipping costs incl. VAT (excl. VAT)	Delivery time
up to 500g	Letter international	€ 4,40 (€ 3,70)	1-5 working days
up to 500g	Letter international registered	€ 8,57 (€ 7,20)	1-5 working days
up to 1000g	Large letter international	€ 8,33 (€ 7,00)	1-5 working days
up to 1000g	Large letter international registered	€ 12,50 (€ 10,50)	1-5 working days
up to 2kg	Small parcel	€ 10,71 (€ 9,00)	1-7 working days
up to 5kg	Parcel	€ 21,41 (€ 17,99)	1-7 working days
up to 10kg	Parcel	€ 27,36 (€ 22,99)	1-7 working days
up to 20kg	Parcel	€ 40,45 (€ 33,99)	1-7 working days
up to 31,5kg	Parcel	€ 53,54 (€ 44,99)	1-7 working days

If you own an european VAT Id we will ship excluding VAT as an "intra-Community supply of goods" after checking your data. Because in this case we need an export certificate we will send as registered letter or parcel so there are higher shipping costs. We will inform you about the additional costs.

Remaining Europe (DHL zone 2)

Shipping to non-EU countries generally excludes VAT. Because in this case we need an export certificate we will send as registered letter or parcel so there are higher shipping costs. The following overview includes all of our costs (of course not toll and VAT you have to pay).
Given prices are without VAT!

Shipping weight	Kind of shipping	Shipping costs excl. VAT	Delivery time
up to 500g	Letter international registered	€ 7,20	2-5 working days
up to 1000g	Large letter international registered	€ 10,50	2-5 working days
up to 5kg	Parcel	€ 30,99	2-7 working days
up to 10kg	Parcel	€ 38,99	2-7 working days
up to 20kg	Parcel	€ 53,99	2-7 working days
up to 31,5kg	Parcel	€ 60,99	2-7 working days

World 1 (DHL zone 3)

This group includes the following countries:
Algeria, Armenia, Azerbaijan, Canada, Egypt, Israel, Jordan, Kazakhstan, Lebanon, Libya, Morocco, Palestinian territories, St. Pierre & Miquelon (FR), Syria, Tunisia, USA

Shipping weight	Kind of shipping	Shipping costs excl. VAT
up to 500g	Letter international registered	€ 7,20
up to 1000g	Large letter international registered	€ 10,50
up to 5kg	Parcel	€ 37,99
up to 10kg	Parcel	€ 54,99
up to 20kg	Parcel	€ 76,99
up to 31,5kg	Parcel	€ 105,99

World 2 (DHL zone 4)

This group includes all countries not included in one of the others.
Shipping to non-EU countries generally excludes VAT. Because in this case we need an export certificate we will send as registered letter or parcel so there are higher shipping costs. The following overview includes all of our costs (of course not toll and VAT you have to pay). Because shipping times may vary in wide ranges we haven't listed them here.
Given prices are without VAT!

Shipping weight	Kind of shipping	Shipping costs excl. VAT
up to 500g	Letter international registered	€ 7,20
up to 1000g	Large letter international registered	€ 10,50
up to 5kg	Parcel	€ 46,99
up to 10kg	Parcel	€ 62,99
up to 20kg	Parcel	€ 101,99
up to 31,5kg	Parcel	€ 131,99

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